I called Aaron's Elite a few days after July 4, 20...

I called Aaron's Elite a few days after July 4, 2016, as the company was a San Juan fiberglass pool installer in the Sarasota area. An appointment was made for 1:00pm on July 20 for the owner, Aaron Burkett, to come to my home to meet with me and go over the details for installation of a San Juan fiberglass pool. For starters, he was late. I think good business practice would be to be on time especially for potentially new business. I would understand being late due to unforeseen circumstances such as traffic conditions, got tied up on another job, etc. When he arrived, I mentioned that he was late and I wondered if he was going to show up. He gave me no reason as to why he was late. So, we continue on. I inquired that I tried to get on the Aaron's Elite website to see a gallery of work the company had performed, but the website was incomplete. His response was basically that his web designer must have other jobs that took precedence and thus his was on the back burner. I mentioned that the FB page was very limited. He then took out a cell phone and said all his job photos were on the cell and that he didn't need advertising as he has plenty of business and not enough time to mess with putting photos on the net. He proceeded to take photos of my yard where the pool was to be installed, took a photo of my property survey with his cell, and gathered all the other specifics he needed from me in order to put an estimate together. It is now August 3. I have not heard one word from him since he pulled out of my driveway on July 20. No follow-up. No update. Nada. Zero. Zip. If this is how potential new business is treated, I can only imagine the outcome if I had signed a contract for the pool install. I'm going to consider this a blessing in disguise! I would not recommend Aaron's Elite!

FOLLOW-UP: I received an email from Alex at Aaron's Elite Pool Service on August 5, 2016 (coincidentally after my Google review) expressing the company's formal apologies for any inconveniences the delay may have caused and stating they were following up on my meeting with Aaron regarding a new pool build for my property. Alex said he was meeting with Aaron that weekend and would be getting all the information in order to have the estimate ready for me on Monday 8/8. Today is Monday, August 29 (24 days since that email or to give the company some benefit -- 21 days since the date Alex said I should receive the estimate) and I have NOT received the estimate and I have NOT heard again from the company. All in all, six weeks and only one email response from the company that netted ZERO results. Potential customers be wary!