We ve had two separate issues with window caulking...

We ve had two separate issues with window caulking and water leakage and a gap in our front door that was installed by power HRG. when we called to have it evaluated the earliest service time was over a month after we called for each issue. For both of these issues they were not really issues that could have or should have waited for over a month and neither customer service representative spoken to seemed to understand the gravity of having water leakInto your newborn son s room or heat loss and energy wasting from the front door in the winter.

When I brought this up I was merely put on the cancellation list. We spent $14000 and are definitely not going to see that in energy cost savings...it s unfortunate because it seemed like such a good company in the beginning.