Bedbugs and Lack of Consideration from Hotel Manag...

Bedbugs and Lack of Consideration from Hotel Management

I visited the Park Vista for a conference on June 29th and 30th, spending the nights of the 28th and 29th at the hotel. Two days after my arrival back home I noticed bedbug bites on many areas of my body that were exposed as I slept. The bites on my arms were unsightly and very embarrassing. I decided to reach out to the manager at the Park Vista to notify them of the issue. Upon contacting the front desk manager I was told that she would have housekeeping seek an outside agency to come in and check for bedbugs in the room in which I stayed. The manager then stated she would give me a call back after the investigating agency relayed their findings. After a week I had not heard back from the manager. I contacted the Park Vista and left a message requesting the manager I originally spoke with contact me as soon as possible. After being unable to reach the manager I decided to call the health department to get them to check on the issue. I continued trying to contact the front desk manager at the hotel during the following couple of days to no avail. I received a call from a lady with the health department a few days later stating that she had visited the Park Vista, but did not enter my room because it was being treated for head lice, which showed up after my stay according to hotel management. Head lice may be the case but it also seems like a good way to cover up a possible bedbug issue.
I have left numerous messages trying to reach the general manager at the hotel with no success. It is obvious that the management at the Park Vista is not concerned about my condition. Please be aware of the risks associated with staying at the Park Vista, and please also understand the management s lack of concern towards their customers. I am a loyal Hilton patron, but I find these conditions and management s actions unacceptable. I guess it is time to start staying elsewhere.