Nothing but trouble. Been a customer of Hawaiian T...

Nothing but trouble. Been a customer of Hawaiian Telcom in all its different incarnations since 1987. Since we switched to fiber optic telephone service in 2019, we have experienced 3 outages in 3 months to our area, and couldn't process credit card sales for 5 full days during two of the outages. Calling customer service is a minimum hold of 40-60 minutes or longer. Numerous transfers to different departments with long hold times between transfers. No notification when a service technician will come out. One representative on the phone instructed me to crawl around on the floor and unplug and re plug phone jacks in the walls for nearly an hour before I realized I was doing the service tech's job and asked for someone else to help me.