So far, horrible. First level tech support in Mexi...

So far, horrible. First level tech support in Mexico was of no help to me here in the United States. Thanks Microsoft.

I did an update on my Windows 7 machine and was subsequently infected by a virus on 12/23/2016. This came directly from using Windows Update.

I routinely check for updates using Windows Update. Upon accessing the update screen I showed five updates available. Four were optional, one an Essentials security update. I choose to do security updates directly through Microsoft Essentials and decided to delay that one. Of the four optional updates, two were seen previously and definitely unnecessary to operating. The final two were listed as Intel updates, and I decided to download them and install. After doing the install, the system required rebooting, Malwarebytes detected an outgoing request and blocked it to to an unknown website. I immediately try to do a system restore, but the restore was unsuccessful. System resources then began having issues. Microsoft you better get to work or you'll become the McDonalds of technology.