Good car, lousy service.

Good car, lousy service.

We did find a great car and the price was pretty good. We tend to look all over the metroplex until we find the cars we are most interested in and then go to where those cars are. We buy Honda Accords, and there are hundreds of those available all over.

But one of the better Accords ended up being here, unfortunately. When we made our decision and were ready to close the deal, we were sure to get there right when they opened at 9 AM so we could be sure to get the car. We didn't leave with the car until about 5 PM. Little did I know that it was going to take all day long.

For part of this time in the morning we took the car to a mechanic for an inspection, and we left at 10 and were back at about noon, so two hours are on us. But after that we were just sitting and sitting for what seemed like forever. A few things to note:

- The warranty plan they sell is a ripoff. You pay a lot of money and it only covers certain major repairs that are highly unlikely to be needed for most cars.
- I think (but don't know for sure) that once we said no their warranty, we were lower on their priority list.
- We asked them to do a few things, and they did none of the things we asked. We tried to get new tires on the car (the treads were getting a bit low), and they said no. We tried to get a new battery (the tester indicated it was getting weak), and they said no. We tried to get new wiper blades and they said yes, but didn't do it. So remember, "no haggle pricing" means "no flexibility at all".
- There was disgusting junk caked on the center console.We asked them to clean the interior, and they assured us that they would do a thorough cleaning, but their cleaning was very superficial. The gunk was still there, so we cleaned it ourselves when we got home.
- We were getting it titled in the name of our trust, which created additional confusion and delays on their part due to the long name.

At the end of the day, we couldn't get out of there fast enough. What a beat down. Not going back, ever, even if they have a car we are interested in.