David Knox

Review of Kenny Kent Chevrolet & Hyundai...

The issue is actually with my 2 most recent visits...

The issue is actually with my 2 most recent visits. The first was in late 2016. They either didn't change my oil or they forgot to reset the monitor. I drove around for months with my truck warning me I have critically dirty oil which is annoying. Again, first world problems you might say, but it gets on my nerves. I could have gone back and there's no doubt they would have fixed it, but I'm busy and I have to plan weeks in advance for oil changes. I also didn't know it until a few weeks later since it wasn't at the critical percentage yet when I left the dealership. I work out of town so Saturdays are the only option and of course the shop is only open a half day. The most recent visit I knew going in I had a low tire. That low tire was in the same position according to the tire monitor in the vehicle after I left. Again, either they didn't rotate my tires or they didn't reset the location of the monitors if that's even how it works. The office staff is always polite so this is not their fault. They may have performed the work and just not reset the monitors both times, but having it happen 2 times in a row is enough to sow seeds of doubt that they're actually even doing anything to my vehicle when I take it in instead of just parking it out back for 2 hours and then pulling it around front when I'm ready to pay. I hate giving negative reviews because the office staff is almost always polite.