I ve spent close to $100,000 on Kolbe windows in t...

I ve spent close to $100,000 on Kolbe windows in the past 4 years and I do not see buying or recommending them again. I live in Pittsburgh and each of the 4 projects that I ve done in my house I ve had issues with their products and more importantly their service. Each time we had a problem they had to have a Rep come out and see what went wrong and then another person has to come and fix it. Of course that reps territory is the entire northeast so you have to wait forever. Last project, the seal between the glass and the frame had separated and I waited 8 months for them to view the problem and then come and fix it. In the meantime, water had consistently been coming into my house and damaged my wood floors. Multiples pieces had to be replaced and I was told that they don t cover that. If they had fixed the problem in less than 8 months I wouldn t have to have replaced any boards. I could go on about different problems and the most recent problem I had (which I m still waiting for resolution after 2 months) but It just seems to come down to poor customer service and even worse response times. They have nice windows, and they do fix their problems, but it just isn t worth the hassle to use them any more.