James Danley Review of Sandestin Beach Hilton
One star only because no stars isn't an option. S...
One star only because no stars isn't an option. Sub-par performance from a location with unlimited potential. Check-in was easy and quick, with no recognition of Diamond status and no amenities offered. Arrived at the 10th floor room and were greeted by the overpowering smell of epoxy as several bathrooms were being refinished. We were assured that the work was complete that day and there would be no more issues with it. The crews and the smell returned the next day. Took the elevator to the lobby to speak with the desk agents and was promptly stuck in the elevator for about 20 minutes. Those two situations were cleared up, no more work on the 10th floor, just large exhaust fans and all balcony and room doors open 24/7. So now we stay in a wind tunnel. Placed the "breakfast in bed" card on the door at 2100 on our last night (place on door prior to 0200) and awoke to no breakfast, card still on the door. Absolutely the worst experience at any Hilton property. Likely the worst hotel experience I've had anywhere. Parting words from the desk agent were "Come back in the summer when we aren't renovating". Yeah, no thanks.
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