Lou A

Review of Route 46 Chrysler Jeep Dodge

BUYER BEWARE! Any "five-star" reviews seen here ar...

BUYER BEWARE! Any "five-star" reviews seen here are most likely posted because they bribe their customers with BP Gas Gift Cards for giving them 5 star reviews. My family has been purchasing Chrysler/Jeep vehicles for many years. Our most recent vehicle was a 2012 Jeep Grand Cherokee. It was purchased Certified Pre-Owned in May of 2015. One year after purchasing the vehicle the heat broke (it turned out to be the actuator). We brought it in to Rt. 46 Jeep since the car had both the standard Certified warranty and we purchased an extended warranty. They explained to me that this part was not covered and it would cost about $800.00. So, I contacted Jeep corporate (FCA Automotive). After expressing my displeasure, FCA agreed to replace the part free of charge (as they should have). However, this was just the beginning. A couple of months later we took the car in for a recall with the vanity mirror wiring. They performed the recall, but one week later we were having major electrical problems. I took the car back and of course they tried to say this wasn't their fault and I would have to pay for a diagnostic test. Well, after calling corporate again, Rt. 46 Jeep acknowledged that they made an error while performing the recall and they fixed the issue. A couple of months later, I bring the car for a routine oil change (take into account they strong arm you into paying excessive amounts of money for certain service intervals. I think I paid almost $700.00 for a 65,000 service, however, I wanted to keep my car for a while, so I paid up) anyway, after receiving my car back I noticed oil blots on my garage floor. I brought the car back assuming they forgot to tighten the oil cap. Well, I was told I needed a new radiator. At this point I was becoming suspicious that every time I bring the car to this dealer, I leave with more problems. I took the car to a family friend who owns a local automotive shop. He informed me that the radiator was fine, but the hoses were defective and may have been tampered with. Obviously I had to make the repair. After that incident I told myself I would never bring my car back to Rt. 46 Jeep. Unfortunately, several weeks ago I received a recall notice. So, of course, I have to bring it to a dealer. I go back to Rt. 46 Jeep, as the car is there I received a phone call saying I need new brakes. I explained that I had just had new brakes put on by my friend a little less than a year ago. Well, they did not know what to say other than "well, I guess the brakes aren't that bad, you may need new ones in the future." (Well, duh, everyone will eventually need new brakes, nice try trying to con me into getting new ones when they were not needed.) The day after picking my car up from the recall, the heat breaks, AGAIN, less than one year later. I bring my car back to Rt. 46 Jeep, explaining what happened, and I reminded them the same exact thing happened last year. I left the car with them on a Friday night. By Monday afternoon I had not heard anything so I called. I was told that the repair would not be covered as when they fixed the actuator last year, it was done free of charge, so, they do not need to honor any type of parts warranty. So, I call Jeep corporate (FCA Automotive) again. Originally, I was told the repair would be covered 100%, then Rt. 46 Jeep says that is incorrect. So, I call FCA again. After going back and forth on the phone for almost three hours, the end result was that the repair would be covered by FCA Automotive. Well, it's now Wednesday and my car is still not ready (I have no loaner and am relying on family members to get to work). I receive a phone call on Wednesday evening saying that the actuator was repaired, but they discovered a "different part" that was broken. They explained that since the dash was "already open" they would give me a "deal" and replace the part for $300.00 and would "not charge me labor." At this point I was broken down and needed my car back, so, I paid the $300.00 and picked my car up.