Monica Hinga

Review of Galles Motor Company

I recently moved to Albuquerque and when my car st...

I recently moved to Albuquerque and when my car started overheating, I did not have a relationship with an auto repair shop. So, I called AAA and asked them to take it to a shop near where I work. They sent it to Galles. Big mistake.

First, it took them more than two days to diagnose the problem and they kept telling me that a diagnosis would be completed soon. Then they quoted me a much too high price for repairs. They are a dealer, which makes them more expensive, but the quote they gave me was, frankly, astronomical. I identified another shop in the area, told them what Galles had quoted me, and was given a much more reasonable estimate. So, I called Galles and asked them to top up my coolant, so that I could drive the car less than 2 miles to my work where I was going to have the car towed to the other shop. They told me that it would not be a problem.

The car stopped running less than 500 ft from Galles because of a drained battery, which had NOTHING to do with the cooling system problem that Galles had diagnosed. In fact, my car has never had electrical system problems during the time I have owned it. Once I got under the hood, I found that Galles had also lost the cap to my overflow tank.

The bottom line: Galles Service is just a very expensive way to have your car mistreated by unprofessional and incompetent mechanics.