Yasmine Al Zaman

Review of Town & Country BMW

This is a long overdue review but I have been so b...

This is a long overdue review but I have been so busy and I wanted to make sure i had the proper time to really give a superb review. To get my car I came in contact with two wonderful people. First, Pirot (sales). What a respectable, hard working, patient, understanding and client focused gentleman. He walked me through it all step by step and entertained my presence on 5 separate occasions and attendance till I finally decided on a car. He never questioned my specific specifications and made me feel like he would get me exactly what my heart desires and even more. Day of car retrieval he was very professional, helpful, knowledgeable and demonstrated great care and attention to detail to the entire transaction. He also went way way over and beyond what I expected at all times. He follows up with you to ensure you're happy and have any questions or concerns answered post car pick up. I feel very spoiled and definately recieved a royal treatment by PIROUT - he has earned my loyalty. Ps I may have called him over 12 times after I decided on a car and he always was accessible and very quick and prompt to reply and deliver -you can't beat reliability like that especially in an important service delivery of a vehicle. PIROUT makes it all about you #spoiled and no one else. Thank you thank you thank you.

Then I came into contact with LAYLA product specialist. I do not know her last name but shame on me for that. This lady is the most peofessional human being I have come across. Her tone and demeanour are unparalleled. She was very knowledgeable about every aspect of BMW, a tech savvy person filled with awesome recommendations to make your new transition efficient, accessible and fun. One thing I really enjoyed was how she uses your name in a manner that makes you feel VIP.
She knows how to communicate and convey her suggestions in a very easily understandable manner. She was very patient, helpful and a pleasure to be around. She follows up with you and makes you feel very comfortable to ask any question. Believe me you will have lots of questions and it feels great to know you are not burdening someone as layla insists to be there to ease you into all the new cool gadgets BMW is leading with in their cars. I am so happy with the entire experience. It's not just about the car because the people you come into contact with can make all the difference for the entire experience. LAYLA is the kind of person I would wait to get an appointment with if she was booked because that is how much I enjoy her capabilities, qualities and unique communication approach. Thank you Pirout and Layla.