I would give zero if I could. have always brought ...

I would give zero if I could. have always brought it in to Honda for its service. But unfortunately last time I had a very bad experience. I brought it in for a regular oil change and a couple of other problems. I got the oil change done but the other problem was just ignored. I told the front desk girl that the vehicle is giving me starting problems. She said the battery is dead, which I knew already but I told her that if I try to boost it, still has difficulty starting. She told me that they will have a look and I left the vehicle there and came home. I got a call from the same girl if I was ok to get one of the tail light bulbs replaced because it was burnt out. I said yes and when I went back to pick my car up, the light bulb was not replaced but I was charged on the invoice. I asked if they looked into the starting problem, they said they did not. They replaced the bulb after. Another gentleman tried to look at it while my car was in the parking lot and told me that he has no idea what it could be. He said it can be the ignition switch or the starter, but said it is not a big deal. He said mention it the next time I come for the service because there is nobody to look at it right now. I came from there following his advice, but got a new battery from AMA. Now it was the cold snap we had in Calgary last week and my car won't start at all. I was stuck in the parking lot. Even if I tried to boost it a multiple times and consecutive days, it won't start at all. I had to get my vehicle towed. Now, all I wanted to convey that this was the worst ever experience I had with T&T honda. I never expected that. Knowing that I have an older vehicle, I always preferred Honda over the local automotive shops because I wanted my peace of mind and reliability. But If I get a service like this, then it is of no use. If they had addressed that problem while I was there, then I would have been fine. Now I contacted customer service but they seem to just ignore it.