Amanda D Souza, the front office assistant directo...

Amanda D Souza, the front office assistant director, made it a 5 star experience for me. When I checked out and voiced my complaint, she addressed it right away to my satisfaction. I will definitely come back. My room had amazing views of lower Manhattan, the Hudson River, and Jersey City. The room was small, but well designed and nicely decorated. The bed and bedding were very comfortable. The shower, though splashing everywhere, had great water pressure, and the tub was deep and fit two with views. It was definitely among my best hotel experiences. And again, Amanda helped bring a perfect ending.