Kaela Owen

Review of Unique Products

This store somehow managed to lose three items tha...

This store somehow managed to lose three items that were supposed to be shipped with my laptop. I got the laptop, but that doesn't make up for the extremely poor customer service the shipper and I have received in trying to locate the three lost items. The items have not been recovered (one of which includes the laptop CHARGER), and even with insurance on the shipment, they will not make any sort of amends. Judging by the size of the box, the items were never shipped (as they claim they were), and were clearly disregarded and likely thrown away at this store. I'm extremely upset and distraught as one of the three lost items was a sweater that holds great sentimental value to me. For about a month now, customer service has just given us the run around and we are not at all impressed. We will no longer be using UPS for any future shipments for either of our businesses.