MacNeill group operates under the USAA brand which...

MacNeill group operates under the USAA brand which misleads clients. My policy expired without notice and when I tried to remedy the situation I couldn't reach the agent of record because I was directed to USAA but the agent works for MacNeill Group. After spending four hours I gave up in frustration and went to Citizens directly. I asked to speak with management but received a call back from a team leader that was not interested in solving the problem. I recommend avoiding anything that MacNeill is involved with.