In a nutshell, avoid at all costs. Unlike the othe...

In a nutshell, avoid at all costs. Unlike the other Dreams resorts I've been to (Riviera Cancun, Puerto Aventuras, Puerto Vallarta) this resort lacks in many of the ways that make the other resorts special. As someone else wrote, the staff normally is only helpful after they warm up to you and you've shown you know how to tip. In general the staff is friendly, but for the most part everyone is on island time. I was at a dinner with my family at the Italian Restaurant and the meal took over 3.5 hours! Further, the food wasn't up to the quality I'd come to expect at the other resorts - it's quite poor. Two people in our group also were sick for several days from food poisoning. These people commonly travel to Mexico and use ordinary precautions to avoid travelers illnesses.

There are some good qualities of the resort. Notably the pool - it's incredible and easily the best part of the resort. There is ample room near the winding pool and I imagine even with a full house finding seatings wouldn't be a problem. That said, the beach is extremely rocky. The nighttime entertainment is also very, very good. Some of the shows are quite impressive (Circus) and shockingly good for an all inclusive resort. That said, the resort is far away from everything else.

The tipping point for me was a man who identified himself as Chief Concierge Jean Carlos Arredondo F. I saw this man use physical force with at least one guest who was simply contesting a charge for an excursion that never occurred. Jean Carlos physically grabbed the man, attempted to take his phone, and literally forced him to sign a credit card slip. The man was told he would be kept against his will at the resort until he paid - they even refused the man's demands to reach the US embassy. It surprised me that a hotel could hold a guest against their will and refuse them access to the US government services.

Based on what I witnessed, the problems with services and food, I'd say avoid.