Ry

Review of Icon Health and Fitness

Have tried to get through a several months about a...

Have tried to get through a several months about a warranty issue with my treadmill, 0 response through emails & service requests and after waiting 30 plus minutes on hold multiple times I have given up. Save yourself the trouble and purchase from another company that will back their product and actually honor the warranty. The worst customer experience I have ever had.

Update, I called the return department in Ogden just to see if I could get through to a person and Ron (Manager) said he would fix the issue, his technician Santiago came to my home with his team and did an amazing job! So my advice is to call the wrong number (return department) and ask for Ron or Santiago, they should be running the customer service department as they understand how communication and customer appreciation works. I'm going to give 3 stars instead of one because it took me several months to get through and after calling the wrong number I got a solution. Ron & Santiago saved the day (they deserve 5 stars). Icon, give these guys a raise & put them in charge as its been the only positive experience in my purchase and ownership of your product.