I guess I would have liked to give them better rat...

I guess I would have liked to give them better ratings but ever since the check in it has been nothing but underwhelming. At first people were having casual conversations and left me standing for an uncomfortable amount of time. When I check in they didn't tell me that I was getting a double bed setup, they just booked me in that way. What really made me rate them below a 3/5 is the airco issue. Room is blowing at 84f. Airco is set to 72. They sent a tech who presses the temp button up and down and then stands under the airco to see if it gets cooler... Go figure. Anyways, it didn't. He left telling me it's broken and I should tell the front desk... Or something. I call telling them I am clammy and I need a room with working airco. They said they'd get that done right away. It's now an hour later... Had to call again. Front desk says that they were busy earlier "but I will get the people on it and I will call back in 10 to 15". No. This is no bueno given that this place touts luxury. Wouldn't recommend.