Do not give this dealership a down payment. They t...

Do not give this dealership a down payment. They took my down payment, verified my loan from bank before noon, and agreed to meet the following morning. After taking off work, credit hit for my loan, they call and say they sold it to someone else (yes, they called the following morning, while I was on my way to get the vehicle). Upper management knew someone that wanted a vehicle. Oddly enough, the vehicle was still at the dealership, still showing availabe on website and was being held for someone they knew. The sales manager and manager of dealership didn t offer anything else only said I wasn t getting it. I m waiting on refund and going back to bank to cancel loan. Unethical is the nicest description I can give. Obviously the owner makes enough that customer service doesn t matter as reviews on other sites for this dealership are not good.
Thank you for your response. There was no confusion. If someone else would have been buying it at the same time, your GSM should have called during that time, immediately refunded my deposit not the next morning. Most of the time, the vehicle wouldn t still be at the dealership if it had been sold. Did you verify what your being told by all involved? I have requested something with a time stamp showing the vehicle was taken out of inventory (not anyone s personal information) and have not received. I spoke with your GSM (before this post), he offered nothing to make it right and he was the one who said you re not getting this vehicle . Look at yelp reviews, it s not his first time your GSM has been unprofessional. Which leads me to believe he may be family or this Toyota dealership doesn t have the same standards of those that I have dealt with since 1995.