I know they are understaffed for customer service ...

I know they are understaffed for customer service and are challenged regardng office management. However as a patient. (Montefiore Medical Group) I can not tell how poor this place run. ERRORS, misinformation and no follow up. You call and they never pick up phone, you are advised to leave a message and they will call you back. NEVER happens, I placed mutiple calls no return. Sad as I was very happy with the Nursing staff and my Doctor was very good.