Where do I start.

Where do I start.

When I called to add additional night to my reservation I was on the phone for 40 minutes and then they informed me that they could not make my reservation due to the computer system was down and to call back the next day.

I was called 3 days prior to my arrival stating that I had 11 rooms booked for the first night that was incorrect I only had one room booked.

I requested late check in but was called by the hotel asking if I was still arriving the day of my check in, they did have my late check-in request.

When I arrived at 11:30 there computer system was was down once again and they were declining check ins and telling guest they had to use other hotels. I was lucky and was able to check in an hour later.

Do not use the Rooftop Bar very understaffed and you will have to wait to be served 30-40 minutes.

Arrived back in my room at 9 p.m. and room temp 80 degrees. The a/c was broken.

I will never use this hotel again and I will continue to stay at the Marriott in the future.