I would like to thank a very nice caseworker in Vi...

I would like to thank a very nice caseworker in Ving, who helped me out of a rather messy situation. This story is really long, but I'll try to make it as short as possible. (I would rather take it to Norsk ReiselivsForum). I booked a trip via Loveholidays.no on 23/9, to Crete in June 2020 - and VING sold the air tickets for this trip. (Loveholidays is not Norwegian, but British, I eventually understood that). Paid with Klarna account. I canceled only a few hours afterwards, when I realized that I had to pay far more than I first anticipated. In addition, Thomas Cook had gone bankrupt, so everything became very uncertain. One last thing, I had not researched reviews around this company and after doing so, I regretted having booked through them. Anyway, when I cancel, I get notified on their website that I have to pay for the air tickets + a cancellation fee. A total of 9300, -. Wow, now I'm fine in the sticker! The only way to get out of this was to contact Ving / Thomas Cook and explain the situation. The nice lady in Ving said that this was no problem. Ving himself had frozen his online order with Thomas Cook traveling just during the time I booked. It had NOT made Loveholidays. She says that this order should not be possible to make. I get NOK 8600, - back for the airline tickets, already on 24/9 and I am very happy and grateful! Fortunately, I get a written email on this. Well it was, for Loveholiday's refusal to receive the money, I finally get a case manager on 27/9 via a Norwegian phone number they have on their website. This phone is continued as I understand it, to England. I have sent Loveholidays several emails with the confirmation from Ving where the money has been refunded to them for the flight, I have written posts on FB since their but NULL response from them. Nor do I get a new and directed invoice. Finally, Klarna also had to get in the picture and contact Loveholidays. I do not know if they were luckier than me, but yesterday, I receive a new updated invoice from Klarna where I "only" owe Loveholidays NOK 855, - instead of NOK 9300, -. Then it has been 19 days since I made this booking / cancellation.
To owe NOK 855 is far better than NOK 9300. But still; No answers from Loveholidays, no cancellation confirmation, nothing in 19 days. Only a new invoice from Klarna, which I owe Loveholidays NOK 855, - for nothing. Or rather, to cancel two hours after I booked the trip. But had it not been for VING, I would have been in a far worse situation! Thank you very much! You will surely see me again as a customer with you!