Poor Experience that's still unresolved. I order a...

Poor Experience that's still unresolved. I order a garment to be delivered, after having issues with their website i emailed them to change an incorrect address. The quickly confirmed the changes were fine and that they would deliver to the correct address. After dispatching they then sent a new email to inform me they actually hadn't changed the address and it was now my responsibility to fix the issue. My partner and I are working long hours so chasing down an item in another city at an address we don't have access to isn't really possible nor should it be our concern. Im disappointed they haven't given better service or helped to rectify this situation (or at least respond to my emails...). Its a shame because I didn't want to leave a poor review but after reading other it seems my experience was one of many...