Karen Vogel

Review of Brasstech

I purchased a kitchen faucet which I love but over...

I purchased a kitchen faucet which I love but over time there are defects that have appeared in the finish. There are lines and different spots on the pullout that do not come off. I get water spots which wipe off but these are not that. I called the customer tech and spoke to Kris. I sent him pictures and although I can see what I am talking about, he automatically said he couldn't see anything. I tried to explain where on the picture the spots are, he sat silent and said there is no defect in the finish. I am in the process of remodeling bathrooms and chose Newport Brass fixtures for the design. I was told by my salesperson that they are difficult to deal with and to steer clear. I liked the design of bathroom faucets but after my phone call today I am cancelling my Newport Brass order and buying a different brand. I guess I am stuck with a spotty faucet until I decide to spend $900 to replace it.