Carolyn Liu Review of HERE
So my husband bought a used car from Sunnyvale Toy...
So my husband bought a used car from Sunnyvale Toyota, which was his first mistake since we live in Oakland. He saw a listing for a reasonably priced sedan, and since he needed a commuter car, this fit the bill. He took a ridiculously expensive Uber ride down to go see it, was promised it was safety checked and good to go, and bought the car to drive home. By the time he got home to kiss his wife hello, the check engine light was already glowing. I was glowing too.. With fury. I told him to take it back to the dealer to get it looked at, so we called Sunnyvale Toytota. We were told that since the car was sold as-is that they couldn t do anything about it. I asked for a manager, complained more, and was finally promised that they would take a look at it. In 2 weeks time. Really? Even worse, they only have service on weekdays during normal office business hours, the same hours my husband works. Just so he wouldn t have to take time off his job, I made the trek down to Sunnyvale in a sketchy-ass car with the check engine light on. As I was driving, more and more random sounds came on. The headlights were dangerously dim. It seemed light every metal part was rattling. I was so ready to surrender this death trap to the seemingly loving hands of the self-proclaimed award-winning car dealership. When I finally arrived at the promised land, I was told that the mechanic was too busy and that I should come back next week.
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That was my reaction. This was so ridiculous! We had made an appointment, and we were never called or notified to reschedule. I was upset, but I calmly agreed to return the next week. Using the equivalent of two iphone flashlights as headlights, I carefully drove back home. We couldn t drive the car, so one long week later, I re-entered the death trap to return to Sunnyvale Toyota. This time, I figured, I could finally return the car to my loving husband, and all of the problems would be solved. Well, they definitely told me what the problem(s) were. The transmission needed work (!), the brakes weren t up to par (!!), the headlights were dim even after replacing the bulbs (!!!), and something was loose up in those parts (whatever that meant). After receiving a laundry list of all the things wrong with the car, I was told it was our fault and that they wouldn t fix it. They said we should be grateful we got the car for such a good deal, and we should either pay to have them fix it or fix it elsewhere. I was furious. They sent me on my way, clunking home, clinging to my precious life, hoping to see my husband s beautiful face one more time before I perished. One month later, the brakes went out on him on the freeway. This was the last I ever saw his face. JK. Thanks to his expert driving skills, he was able to roll onto the shoulder and safely slow to a stop, but thanks to Sunnyvale Toyota he could have been seriously hurt or killed. Honestly, the car never should have been sold as it was, especially with their guarantee of safety behind it. No matter how much they sold it for, it was their responsibility as dealers to accurately represent their car, and they failed to do so. Now, we sold it for parts, so no one will have to deal with this car ever again. Thank god.
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