Misty Adams

Review of Best Western Executive Plaza a...

Our family stayed while in town for a baseball tou...

Our family stayed while in town for a baseball tournament on March 5th. When making the reservation via phone call, we were told the pool was open and would be available for our boys to swim. We were pleased to receive a small discount due to so many players' families booking rooms. However, when we arrived to check in, we were informed that the pool would be closed until 10pm due to a private party. As you can imagine, this was a huge disappointment to all the kids on our team (and the other guests, as well), who had planned on spending the evening in the pool. The lady at the front desk did give us a $25 credit towards our bill, which was appreciated. After arriving back to the hotel after leaving for dinner, our kids were ecstatic to learn that the pool would be opening earlier than anticipated. Our room was clean and comfortable and the breakfast was good. We were slightly disappointed that when we were seated at the restaurant for breakfast, we were given a regular menu and not told that there are only two choices included in our room rate, even though our free breakfast pass was on the table and visible. I have two suggestions for the hotel: First, don't rent the pool space out when you have a full hotel, especially knowing that the majority of the rooms are full of children. Second, have the restaurant staff be upfront about what is included with the room rate and what is extra. I imagine several people have been tricked into buying items they assumed were free.