Tiffa

Review of Best Buy Prattville

Why close down a perfectly working store in Prattv...

Why close down a perfectly working store in Prattville, and also the one in the middle of Montgomery... to open a poorly operated one in EASTCHASE?

So now it's harder to get to the store because of traffic, awesome. There is only one store now, awesome. There are hardly any employees working, and they barely talk to you. Only the nice guy at the door welcomes you. I stood in line to buy a gift card for 20 minutes because there was only one register open with 5 people in line. No employees who walked passed, if there even were any, tried to come help. Online orders scheduled for the day of get canceled or pushed to a different day. They absolutely do not know how to answer phones. I've called different days about different situations, not once did I even get an answer. I miss the other two stores, they actually knew how to operate. I am a huge tech guru, constantly in Best Buy to buy things. Now I am irritated that my happy place has turned into an annoyance to deal with.