Very bad service. Gold elite member here, turned d...

Very bad service. Gold elite member here, turned down for an upgrade during a pandemic in an enormous and practically empty hotel. Her excuse was "because of covid" which makes no sense because up the reasons listed above. When I asked that she expand on that I was told many different reasons that were all just excuses not to give someone an upgrade who qualified for an upgrade. This nonsense is experienced across the country with Sheraton/ Marriott. If they don't want to give upgrade qualifications to their gold elite members, Please take it off the benefits page. I prepare myself for a major disappointment every visit to Sheraton hotels it is so very much not worth the bonvoy card.