Long story short, I will never purchase a vehicle ...

Long story short, I will never purchase a vehicle from this dealership again, and will be sure to let everyone I know in the market for a car to steer CLEAR of this dealer. Read on if you'd like to know why.

I came to Chapman Dodge last Thursday to purchase a 2016 Camaro SS. I absolutely loved the car except for one issue, the car had an extremely loud rattling sound coming from the driver side exhaust manifold. I agreed to purchase the car under 2 terms.

1. The car passed inspection (it was a recent trade in and hadn't been inspected yet)

2. The techs would fix the rattling sound coming from the manifold.

They promptly agreed that it would be taken care of the next day. On friday afternoon I get a call saying the car has been inspected and the rattle is fixed, and I am clear to purchase the vehicle. Upon arrival to the dealership the car is back being detailed, but they assured me the car was fixed and ready for delivery. I take their word for it and complete all the paperwork to purchase.

They pull the car around after I purchase the vehicle and what do you know? The rattle is still there, I bring this up to them and they say they'll take care of it if I bring it back the next day. I agree and drive home in my new Camaro.

Well I drop the car off on Monday night and let service know what the problem was, and they tell me it will be fixed and ready to go by the next day.

Tuesday comes along and I get a call, "Everything is fixed and ready to go!" I come by that night after work and of course, nothing has been fixed. The rattle is still there and just as loud. I tell them to look at it again and leave the car there.

I then receive a phone call on Wednesday from the Service Advisors working on my car. Anthony and Chris Lieone. Both of them stated that the exhaust was "designed to sound like that" and that "there was nothing any of the techs could do about it". I told them how I purchased the car under the condition that it was fixed and they told me "Because it is not an actual issue, that they do not have to fix it." He swore up and down that he had 4 techs look at it and there was nothing they could do, and even if there was it wasn't there problem because "the exhaust was meant to sound like that."

Well the exhaust clearly wasn't meant to sound like a tin can but I figured they were not going to do anything so I went and picked up the car from them.

I promptly took the car to a shop that I know and trust (Performance Muffler) and within 10 minutes of the car being in their shop they find the issue and fix it. There was a piece off of the primary cat that was loose and they fixed it. Despite the fact that Chapman, Chris Lieone, and the service Director Mike told me over and over that the exhaust was "designed to sound like that" and "there was nothing that they could do." Effectively violated my arrangement when purchasing the vehicle.

I call Chapman Dodge to inform them that their team blatantly ignored the issue and that my car was now fixed (with money out of my pocket) and each time I called in I was either hung up on or sent straight to voicemail.

Chapman Dodge clearly does not care about their customers at all and gave no effort in fixing a simple issue on a car that I had just purchased from them.

Chris Leone, Mike, and Anthony were an absolute pain to work with and I'm glad I will never be dealing with them ever again.