I placed an order with UPS 3 Day shipping to ensur...

I placed an order with UPS 3 Day shipping to ensure I had the item when I needed it. It had four days to arrive on time. Five days passed with no package and no tracking number. I sent a message to WPS Support asking for the status of the package. I was informed that it had been shipped with UPS Ground instead of my paid 3 Day shipping. I requested a refund and was told they had submitted a request for it. It's been 3 days since with no updates nor a refund. I sent another message asking for the status of the refund. If a refund goes through I'll consider giving 2 more stars for cooperation. Shipping mishap aside, the correct item arrived. I will continue to shop here if a refund goes through and this does not happen again.