They sold me a license for Microsoft Office 2019 (...

They sold me a license for Microsoft Office 2019 ("one-time purchase") that can not be validated and does not want to show up.

* Eye - The same technical support representatives from Microsoft told me that they do not recommend buying licenses at all outside the Microsoft online store. They are supporting me, but I am still involved with this problem.

Terrible service.

They still answer me saying this:

Hi.

We do not have changes or returns in licenses or software.

As we mentioned in the chat, we need the images and information that Microsoft gave you to be able to raise a report with the brand and thus validate why you can not activate it.

We remain pending to such information.

Greetings.
Sincerely, Yigael Rivas

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Yigael Rivas (Cyberpuerta)
10 Dec. 15:37 CST

Hi.

We have not received the information requested, I'll thank you for sending it to validate with the brand the information you mention and thus be able to help you with the installation. If you consider it necessary to go before an instance for this inconvenience, we regret that this is your position.

I am at your command.
Sincerely, Yigael Rivas

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Miserable, I do not buy anything again. Typical Mexican company that runs away with the money.