Amber Barratti

Review of Marriott Downtown Kansas City

I am a Government employee. I was staying at the M...

I am a Government employee. I was staying at the Marriott for a seminar for four nights. When I called to book the room, I was told the hotel rate was $140 per day, including tax(I wrote the amount and confirmation number down during the call). The seminar group was receiving a, "discount," for reserving rooms. During my stay, my company credit card was charged $901, which was WAY more than the agreed rate, and I hadn't even checked out yet. I went to the front desk and spoke with the woman working at the counter. She informed me the extra charges on my card were for tax, and incidental fees. She then proceeded to inform me the incidental fees(which were never explained to me initially)would be returned up on checkout. This brought the room charge to $175+, still MORE than what I was originally told, and had agreed upon (and wrote down). I asked if they could lower the rate to what I was originally told; the woman told me no. I then asked to speak to a manager. The manger also informed me that there was nothing he could do to help me. I am very angry at the lack of concern the manager had for my situation. This reflected poorly on me at my job. If my employer was less understanding, I could have been reprimanded.
Additionally, I found this hotel to be OVERPRICED, even had I received my original rate. The room,and other portions of the hotel were outdated. There wasn't continental breakfast. The pool was small, and also outdated.I had to walk long distances from the parking garage to my room with my luggage, and not ONE employee offered a cart, or assistance. I would HIGHLY suggest staying elsewhere when you visit KC.