Lindsay & Carlos Nunez

Review of JERRY SEINER CHEVROLET

I feel bad for giving the lower review, but I feel...

I feel bad for giving the lower review, but I feel it's the most appropriate. Customer service is key. When I offer my services and sell my product I make sure I go above and beyond our clients.

I felt dishonesty in the transaction of purchasing a certified vehicle. I would have expected better service and smoother transaction when I paid their listed full price and didn't even get $1 in discount. 1. Had I not read the documents I would have signed on a document where clearly they tried to slip a note that I the dealer would only cover 50% of any repairs during the certified warranty period, instead of full coverage. 2. I bought a vehicle with a lockable tonneau cover for which I was to be provided a key for. After over a week of not getting it, I had to follow up with the salesperson who told me to go take it to a a locksmith to get a key done, and then bring them the receipt to be reimbursed. There is a few problems with this. First, I shouldn't have to be following up with the salesperson to get something that should be provided to me. Jerry Seiner representative should have been the one to be on top of it and provide me with the keys immediately. Second, The keys and/or locksmith service should've come to my location, and not add to my schedule by having me do all the work to get them done, drive to two business locations and wait for hours. I bought this. I paid for this service. Why did I have to do it?

Let me add, that after waiting a long time to get my reimbursement check, I came back to the office only to find out that they wrote the check out to the Locksmith and not to my name. I called Keith (manager), told him of the situation, to which he responded the salesperson would respond immediately. Haven't heard back from the sales person. So now I am back to being the one calling them to have them fix the mistake. I shouldn't have to be calling!

There were a few other incidents, some good and some bad.

01/27/2017 update :
Still haven't received the reimbursement check, and still have to chase the sales team to receive my check. Did I mention the sales manager said he would have the sales person bring the check to me, but the sales person said he would mail it and couldn't bring it to me (3 weeks ago). Still haven't received any check.

Another thing that bothered me is being told that the sales manager is out sick when I called and 5 minutes later I receive a call from that sales manager (he didn't know who it was), wanting to check up on a sales inquiry I had previously done. So not available to provide service, but available to sell sell sell.