A beautiful and unique hotel, but a few misses.

A beautiful and unique hotel, but a few misses.

First, I want to say the service is exemplary. This is the kind of service people rave about for a reason. The lobby and restaurants are beautiful, clean and well kept.

The hallways and rooms could use some TLC.

The building is older than time and it shows. The hallways are very dinged up and look dirty. The rooms need some deep cleaning for sure. A layer of dust on everything, stains on the draperies, the carpet, the antique furniture, and the walls. The bathroom is amazing, but the shower lacks water pressure. The bed was horrendously uncomfortable; both too stiff and unsupportive at the same time. The room had no fridge, and the hair dryer is the cheapest one you can order. The rooms still have paper, pen, and other collateral in them, which during a pandemic seems like a really poor choice. The parking is the same price for anyone as it is for guests, which seems a little off.

For a 4 star hotel with 4 star prices, I expect a few more amenities in place and better attention to detail.