First time here and my impression was not very gre...

First time here and my impression was not very great. This place doesn t seem to know really understand how to deal with time management and customers are not a priority. Appointments seem to mean nothing here. I was sent outside to wait with my car so that I could be checked in for nearly 20 or 30 min, while associates stood around or sat around. Maybe it was a miscommunication between the front desk and other people. Who knows.

I was there for a simple oil change and tire rotation, and after more than an hour with no word on my car I went to the front desk to ask about it. I was told that it was done and that they were waiting on paper work. I was waiting another hour just for someone to go into an office and grab that paperwork. Then I had to wait for a print out of the multi-check, because it wasn t even all the paperwork I needed.

Another lady was waiting nearly just as long. I should have scheduled to go somewhere else. Close to home doesn t mean a good place to go. I only recommend this place if you plan to be there for a good three or more hours. They get the job done sufficiently, but they take they re sweet time and their customer service leaves a lot to be desired.