Mrs C

Review of Sugarloaf family dental

FALSE ADVERTISING!! I arrived for the deal on som...

FALSE ADVERTISING!! I arrived for the deal on some un-requested flyer that came to my home. I typically despise junk mail and should have treated it as such. My assistant made the cleaning appointment for me and confirmed the total price for the specific services I was to receive. I was there for well over two hours. I DID NOT receive a cleaning. They tried to sell me a more invasive cleaning procedure for several thousands of dollars. I said, "I'll just take the regular cleaning advertised for now and make an appointment to come back later for the extra stuff I need." At first they out right told me, "no!" Then they said, "what's the point of giving you the basic cleaning if you'll still need to come back for a Deep Cleaning?" They still wanted to charge me full price for my first visit (which was NOT the price quoted to my assistant, nor what I was told upon arrival) even though they had NOT cleaned my teeth at all as advertised. Then finally the said, "okay, we can do the basic," after I paid upfront for my next visit and that I would still have to come back a second time for them to complete it. It was a total mess. The sweet lady at the reception desk appeared to be ashamed of the way her employer was treating me AND even the nice Dental Hygienist who took my initial photos commented that they do things differently at her location. I am utterly disgusted by that Lori woman who is the Administrator. She poorly handled my case and I even witnessed her yell at another client. She should be fired because that type of attitude comes from deep within and cannot be re-trained!