Sid Farrow

Review of Lightfoot Mechanical

I have never written a bad review on anyone before...

I have never written a bad review on anyone before, usually just suck it up and go on, but this experience was so bad I just have to share it. I ve dealt with lightfoot in the past and have had good experiences, I don t know what has happened to them. Anyway they came out to service my split air unit in my garage and said that the condenser fan motor was bad. I asked how much and he told me $1300 but said he would check the warranty since the unit is only four years old. Plus the $90 service call.I thought that was rather high So after he left I called Linda and asked her if she could tell me what the parts and labor cost were. She said no but Cissy could help so she transferred me. Cissy said we don t tell people what The cost breakdown is anymore because we are now a fixed rate shop. I said well that seems high to me so I might want to just buy the part and fix it myself. She said we are not a parts house so I can t sell you just the part. She also said that they checked and the part was not under warranty.She said I understand the unit is mounted on a pedestal 4 feet high and I said yes it is and she said well we re going to have to send two men and a ladder. We have to completely disassemble the unit to replace that fan motor. I said I m looking at the unit right now and it looks to Me like you loosen 4 mounting screws and unplug the power cable that is plugged into the motherboard and be done with it! I told her I wouldn t be doing business with them anymore that I was going elsewhere. Well after a while I thought I should call Mr. Lightfoot and tell him what just happened because he might not know what s going on in his own house! And about that time the phone rang and it was Cissy calling me to tell me that she had spoken to Mr. Lightfoot and that he asked her to call me back and offer a 15% discount to keep my business! Now stay with me folks it even gets better! Well I called a competitor and asked them if they could get me the motor and how much it would be. He called me back and said yes I can get you the motor at no charge because it s covered under warranty! I got the part in and did the fix in 30 minutes and didn t know what I was doing. I promise if I had I known what I was doing I could ve done it in 15 minutes! Now I nearly buckled and let these people swindle me and It would not have been a lifestyle altering event for me but what about all the elderly people on fixed income, veterans, single mothers that these people are doing it to. Shame on you Lightfoot, I call it criminal!