Big Red Shipping and Storage was incredibly unders...

Big Red Shipping and Storage was incredibly understanding and accommodating of my unique and highly specific storage needs. When I arrived back in Ithaca, fresh off an exciting summer in Australia, they returned my boxes within 2 hours of me calling their office 15 times. The managers (Max and Claire in particular) were polite, communicative, and efficacious in responding to my storage needs. I was thoroughly impressed by their service, especially considering that the company is entirely run by full time students (who have class and other obligations on campus just like me!).

Even when I did not schedule an appointment correctly on time, failed to answer my phone when a field representative called, and scheduled an appointment within the 48 hour blocking period, Max and Claire went above and beyond to return my things and placate by beating heart. Even better, my fragile items, which I had packed rather hastily and without proper wrapping, were all intact and unbroken, a true testament to their attention to detail and delicate handling of all boxes.

In the future I will continue to use Big Red - a Student Run, Student Led organization that supports the Cornell community and provides an invaluable service to Cornell Students. I would urge fellow reviewers (positive or negative experience) to do the same. In my opinion 99% of the time Big Red will exceed your expectations for a storage company - however the rather mundane nature of storage means that only the most jilted customers will write reviews, leading to the misleading perception that this is not an incredible and well organized operation.