Mike McMahon

Review of Mercedes Benz Manahattan

Worst Purchase Experience of my ENTIRE LIFE!

Worst Purchase Experience of my ENTIRE LIFE!

Went in to buy my first Mercedes. Did not know much about the brand except some mild research.

***WARNING*** Cars look beautiful under the lights at Manhattan Mercedes. My piano black C63 AMG looked flawless in the dealership. Several days later, in direct sunlight, i saw swirls from compounding. When they tried to fix it, they swirled the entire car now on two occasions, leaving me with almost no clear coat. I spent $1500 to have the paint corrected and coated by a true professional.

If you check BBB you will see this paint issue is a regular occurrence here at Mercedes Manhattan, although they are efficient at having these complaints removed. They have a shell company that jams a bunch of low skill immigrants in the basement with high speed buffing machines. Its appalling, as my professional detailer and I saw first hand, they buff cars in the basement with improper technique and lighting while continuously using dirty/used pads on brand new high line luxury cars....BAD BAD BAD.

I specifically asked, and was told that the car had a major performance component (limited slip differential), to the tune of "Of course it does, its an AMG right?" much to my dismay i learned shortly after purchasing the car that this component is optional...That mistake cost me $4,000. How an AMG comes without an LSD is anybodys guess...its flat out dangerous.

Im also really disappointed in the build quality of this car. Ive also driven many loaner cars. They all rattle with bass and some whistle and/or whine at speed....not what i expected. My car has a symphony of undesired harmonics despite being CPO.

So after much effort, i gave up with trying to have them do the right thing for me and went to my local Mercedes Dealership. That was a totally different experience. However, I just learned that the cars engine has an aftermarket tune installed in the car Even though i bought it at the dealership with a full CPO warranty. Seriously...

Please do not patronize this establishment. I paid top dollar for bottom shelf. Great Business model...this is the type of review that comes from a profit first environment. I expected FAR better treatment from Manhattan Mercedes.

Worst Purchase Experience of my ENTIRE LIFE!!!