The Chicago South Loop Hotel was an experience.

The Chicago South Loop Hotel was an experience.
Short story: the physical place is nice but the staff is HORRENDOUS.

How it earned 2 stars: The building itself was in a convenient location. The lobby had comfortable seating which we used an unreasonable amount of time due to the terrible receptionist. We arrived late into the night (2 AM) but had clarified with the hotel previously that they would be able to accommodate our late check in.
When we arrived, we had to get on our phones to call the front desk because no one was there to receive us. We had to do this several times until he slowly sauntered to the desk. We eventually get our keys and we traveled to our room. BUT THERE WERE PEOPLE IN THERE! We walked in on people in their room at 2 AM. Thankfully, they were understanding but this is clearly not okay for several reasons. He gave us a key to a room that was ours but the hotel staff had given our room away to another group!
When we traveled down to the lobby to go solve this issue and he said "Let me see if we have a room for you... I don't know why you are freaking out." It was 2 in the morning.
We had booked these rooms in July and the city was packed due to a rugby event. He then tried to give us a room with water damage and was going to charge us the same amount.
Suddenly, we finally got an upgraded room which was the only nice thing about our stay. The pillows were comfortable and the water pressure was good.
The staff was horrendous. We're reasonable people and understand mistakes happen. However, there was no apologetic tone, no sorry, nothing. Receiving the upgraded room was like having teeth pulled.