Very bad experience.

Very bad experience.
1/ The first time I booked this hotel Free Cancellation and cancelled because my daughter wanted a bigger room. She did book a better room at the same hotel. They never processed the refund. Luckily I checked my credit card statement after about a month! When I called them, they did not even apologize.
2/ With the second booking, we arrived about late afternoon and at the check-in counter they told us that we have to be quarantined at home for 2 weeks before checking in the hotel. They had not sent any notices or given any warnings at all.

All other hotels in Vermont gave us clear instructions upon reservation but this one did not. Vermont is really beautiful and you don't need to stay in that humongous hotel to be able to enjoy the scenery. Smaller hotels and airbnb would be more quaint and have better services.