I have been a client with USAA for 47 years and ha...

I have been a client with USAA for 47 years and have always been satisfied with customers service. Why USAA uses MacNeill as its agent is a mystery to me. MacNeill agents and supervisors are incompetent at best and not to be believed at worst. On four separate occasions they told me they would look into a matter and get back to me. Not once did they call me back.