Matthew Tinsley

Review of Titan Solar

I wish I could rate Titan Solar Power better but I...

I wish I could rate Titan Solar Power better but I can't do that. They have been very professional every time they have come out to our house. The install crew was fast finishing the 20 panels, battery backup and the inverter in 2 days but since then I haven't had a good experience. There was a miscommunication resulting in no one showing up for the initial inspection of the system for commission which put us back about 2 weeks longer than expected.The day before the commission appointment someone had to come out to install something that should have been installed on the initial installation but for whatever reason didn't. Now the appointment came up for the commission, it took way longer than I was told (about 45 min- 1 hour turned into 3+ hours). Ok, system approved, commissioned and turned on. At first everything seemed great but then we notice that on the app there was no power going to the grid and our battery was dropping a few percentage points every day but never going back up. So another appointment was made and 2 people came out again to reset parameters and find out what was going on. At the end of the appointment they were able to show me power to and from the grid and into the house but nothing to or from the battery and they said it should populate on the app the following day but that hasn't happened yet and its been about a week. My battery is now at 55% and dropping slowly which leads me to believe that its not even doing anything but hanging out in the closet. I started off writing this review with 3 stars but as I wrote about everything that's happened I have become more and more frustrated and lowered my review to 1 star. I know there are more people who write bad reviews than people whop write good ones and i didn't plan on writing a review on Titan Solar Power till after a few months of trying out the system and seeing what it did to my bill but due to all the above mentioned events and the frustration we have been through with our system I couldn't hold back anymore. I hope this review helps the company make some changes to make the process a little easier for the end user.

Things that could be done if they aren't already: (Suggestions)
Put the CTs in the drawing so that systems don't fail due to them being installed but not on the drawing.
Ask your installers what they think can be done to make everything a little smoother so you aren't wasting money on fuel sending them out to houses multiple times.
find a way to have the solar edge app update more often than every 4 hours even if it is only every hour that's still a lot better than getting maybe 3 useful updates a day.
Ensure that the installers have every piece that's needed for the system before sending them out so the customer doesn't have to miss hours of work and pay to be at the house when it could have been taken before hand.

Update 29 AUG 2019:
I have had my solar for about 3 months and my electric bill is almost double what I was paying before. The Battery issue was fixed and i have tried to adjust the system recently to shut off my AC like i was told the system was supposed to do from what I was told by the Nergy Solar Salesman. My last bill was $211 plus the additional almost $200 for solar makes my "electric" bill over $400. This isn't saving me money at all I would have been better off not getting solar at all which sucks to say because I built a solar generator that I run my shed off of. I don't know if there is something that I missed in the explanation of how to adjust my system but I haven't seen a difference in the bill that tells me anything I did was for a positive reason. Before solar I was paying less than $150 for electric. Still not happy with my system and so far I regret getting it.