Archit Jain

Review of Fairmont Le Montreux Palace

I was very excited to stay at this property before...

I was very excited to stay at this property before my stay. However my experience was quite disappointing. The service at the property is quite sub standard. There is a some staff at the property who are very accommodating and courteous but we had a lot of encounters which are just unacceptable at such a luxurious property by Fairmont. The housekeeping staff was clumsy, having left a cleaning cloth in the room one time and left a weighing scale on the WC the other time. The concierge was keen to divert me to another member of the staff like the reception or bell desk who did not have enough information. When I spoke to the concierge later, he was arrogant and hasty in his tone and manner. The person who took the in room dining order did not want to take any responsibility for the order time and simply put it on the chefs who will prepare it. He claimed that he is only taking the order and cannot advise regarding its delivery. The staff at MPs bar and grill in the hotel was very nice but the food was average. Would suggest people to look at the relais and Chateux property Victoria in Montreux although location is not great. Or better yet, in case it is an option, go to Vevey instead. Terrible waste of a beautiful property.