Brandi Ricci

Review of Crown Honda of Southpoint

My family has been going to this location for over...

My family has been going to this location for over 20years. Ilthis has been my primary location to take my vehicle and until this past weekend has been a generally good experience. However this past weekend made me reconsider this location. I understand businesses are not perfect but when a car is rushed (trash left in vehicle, things forgotten in service) I have a problem.
I left my vehicle Friday for a standard 50,000 mile maintenance. This was done and of course there were additional services that needed to be met. I obliged, and picked up my car late Saturday afternoon. Included in my service was getting two new tires applied to my vehicle and of course with the 15 Honda Civic the computer needed programming. This was not done and I did not see a big deal about it at first as I brought back my vehicle and they assured me that it was fixed. however it was not fixed as later on that night my TPMS malfunction signal kept going off and so I tried to reset it myself three times that night. This was unsuccessful and so I brought back my car yet again to Honda dropped it off for it to be looked at Sunday.
well of course is open to another slew of things that all of a sudden need to be done on my car including the transmission fluid which should have been mentioned to me the previous day as they had just done my brake fluid. another nice surprise of course was that the dipstick was all the sudden missing for my transmission. I wouldn't even know where to look for the transmission dipstick so this is impossible as I only bring it to Honda for service since I got my car in 2016. I was assured that everything was resolved with the TPMS and the dipstick would be replaced at no cost to me as I agreed to the transmission fluid being done as well. $800 later and I pick up my car from all of the service I received this weekend only to see a curious $17 "shop supplies" charge on my bill which I can only assume is for the dipstick that I was told I would not be paying for. I asked the woman at the counter when I was paying with this would be and she told me not to worry about it. At this point I was very frustrated and decided not to raise a fuss, thus paying the bill in full and was off to find my car in the lot. After about 20 minutes of driving my car the TPMS signal went off yet again. I have contacted Honda and left a voicemail and have yet to receive a response. I am extremely unhappy as one sn'could figure from this long review, and hope they will be contacting me soon.