It is a prime location hotel with less than accept...

It is a prime location hotel with less than acceptable service. They are basically a mess. The sheets on the bed were fitted on the wrong side, the breakfast is what you will get in a 3 or 2 stars hotels and the service is the worst I ve seen in a very long time. We had to wait around 20 minutes to change the key cards which were deactivated because of a mistake in their system. The attendant (Joan) barely speaks or understands English!!!! All of that happened, and we are supposedly treated exquisitely because my wife has a Marriott platinum status. It s a big disappointment.