This was my 2nd time taking the car in for an oil ...

This was my 2nd time taking the car in for an oil change. The check-in process always seems to be difficult, no clear indication of who to talk to when arriving. Once I found the guy to check me in, he said to stay at the car and he would get to me. He then checked in the 3 cars who arrived after me before finally finding his way to me. Car was ready about 3.5 hrs later. I doubt I will use this dealer for oil changes in the future, best to go to your local garage.