Bill Gary Review of Richmond BMW
I have been driving and buying cars for 40 years. ...
I have been driving and buying cars for 40 years. I've owned 3 BMWs.
I went to the W. Broad dealer to see and test drive a couple of models.
Each time we went for a test drive, the salesman (Jack) drove us to a vacant lot.
There he accelerated at full throttle for several seconds and then slammed on the brakes.
A very dangerous thing to do. Had a brake component failed, we would have crashed into a steep embankment and been seriously injured. For what?
Who knows which cars have been abused in this way and how many times? I decided I could not buy a car from their lot but I needed some pricing info so I went through "the treatment". Jack didn't budge much on the price but he did try the cheap tactic of offering me worthless incentives to get me to buy a car that day. Ugh!
I went to the Midlothian dealer. Everyone I dealt with was terrific. I test drove a couple of cars, decided on the model and options and got a price. I went home to discuss it with the wife and choose some colors. The next day I called Jack and asked if he could match or beat the other dealer's price (the Broad Str. dealer is closer to my home). Jack agreed to match the price.
I went to the Broad Str. dealer the next day, with the wife, but they refused to honor the price Jack had committed to. They claimed that the Midlothian dealer could never have sold that car for that price even though I had the terms sheet with me. The manager said I should "take this as a learning experience". What was I to learn? I learned that I don't like cheap used car sales tactics.
So, we went to the Midlothian dealer. They had a new car on the lot that I love. They gave us a better price than I hoped for and did everything they could to ensure that I was happy with the car and the experience. I am. I can't thank Jimmy and Rick enough.
I later found out that the both dealers are owned by the same person.
But I can't recommend going to Broad Str.
Go to the Midlothian dealer.
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