M G

Review of United Resource Systems

I had a medical debt sent to collections. I had mo...

I had a medical debt sent to collections. I had moved and was not aware that I had the outstanding debt. It was sent to united resource systems.

I only knew of the debt from checking my credit report. Never received a call about the debt from USR. So I decided to make payments here and there. Before they updated their website, it was easy to make payments online.

If they would have kept their older payment site, I would have given them 5 stars. However, they updated their site and it is almost impossible to know if your payment went through.

It kicks you out (or refreshes)when you hit pay now. Then you have to sign back in. Wait a bit to see if payment posted. Nothing. Try again. Then you have two payments pulled from your bank account. Their customer service was really helpful in setting up a payment plan to avoid their now horrible payment site.

Fix your website for payments.